Global Security Operations Centers (GSOCs) are essential for protecting organizations in an increasingly complex threat landscape. Yet, they face persistent challenges, such as high operator turnover, missed incidents, and rising costs.
To overcome these hurdles, artificial intelligence (AI) is emerging as a transformative solution. By automating routine tasks and enhancing operational efficiency, AI empowers GSOCs to perform at their full potential.
Solutions such as the HiveWatch® AI Operator help GSOCs streamline workflows and enable security teams to focus on proactive decision-making. Working with integrators like Security 101 to identify instances where HiveWatch solutions are the right fit for the organization can mean an organization is better able to protect critical assets and people.
Here’s how AI is enhancing GSOC performance, improving security, optimizing resources, and empowering security teams to focus on what matters most.
Challenges facing today's GSOCs
Modern GSOCs face a constant battle against escalating threats, but internal challenges often hinder their effectiveness. One major issue is high operator turnover, with rates often reaching a staggering 100% to 300% annually. This disrupts operational consistency, increases training costs, and leaves teams stretched thin, making it harder to respond effectively to security incidents.
[GSOC Insight: Most calls from security and fire alarm systems are false. The Urban Institute estimated that 90–99% of calls from security systems and panic alarms aren’t genuine.]
At the same time, rising operational costs add to the pressure. Repetitive tasks like alarm verification and video review drain resources that could be better spent on proactive threat management and strategic decision-making.
How AI solves GSOC challenges
For many GSOC operators, repetitive and monotonous tasks are an everyday challenge. Activities such as alarm verification and video review often become tedious, contributing to burnout and high turnover.
Beyond personnel issues, industry reports highlight a larger problem: today’s GSOCs are not equipped to manage the immense volume of data and alerts generated by modern security systems.
A lack of integration among disparate technologies further complicates operations, leaving operators overwhelmed by false or unverified alerts. GSOCs must now process data from numerous sources, including video surveillance cameras, access control systems, intrusion detection systems, fire alarms, and more.
The sheer amount of information can easily overwhelm traditional monitoring methods, delaying response times and increasing the risk of missed incidents. Here’s where AI steps in, offering practical solutions to these challenges by:
- Prioritizing threats
AI-powered platforms analyze incoming data in real-time to filter out false alarms and prioritize genuine threats. This ensures operators can focus their attention where it matters most, reducing the likelihood of missed incidents.
- Integrating Disparate Systems
By consolidating data from multiple security technologies into a single platform, AI eliminates silos, giving operators a centralized, comprehensive view of their security environment.
- Streamlining Workflows
AI automates time-consuming tasks, such as alarm verification and video analysis, freeing up operators to focus on proactive threat management and incident response.
- Enabling Faster Decision-Making
AI delivers actionable insights in seconds, empowering operators to respond quickly and effectively to critical incidents.
With these capabilities, AI addresses the most pressing challenges facing GSOCs, enabling them to operate more efficiently, respond faster, and ultimately improve security outcomes.
A Smarter Approach to GSOC
The HiveWatch® GSOC Operating System stands out as an innovative solution for physical security teams, addressing some of the industry’s most pressing challenges with precision. Designed by experienced security professionals, the platform combines advanced AI with a deep understanding of GSOC operations to enhance both efficiency and decision-making.
One of its key strengths is its ability to reduce noise and complexity. By intelligently filtering out false alarms and irrelevant alerts, HiveWatch ensures operators focus only on credible threats. This streamlined approach not only minimizes distractions but also helps teams respond faster and more effectively.
How does HiveWatch simplify operations?
The HiveWatch® AI Operator is designed to assist, not replace, the expertise of skilled security professionals. By automating routine tasks such as surveillance, dispatch coordination, alarm verification, and footage review, the platform allows operators to focus on critical incidents that require human judgment and expertise.
With repetitive processes handled efficiently, security teams can shift their attention to higher-value activities, including:
- Proactive threat analysis: Identifying potential risks before they escalate.
- Efficient Incident coordination: Managing responses with precision and speed.
- Strategic planning: Developing long-term solutions to improve overall security.
The HiveWatch® AI Operator is designed to assist, not replace, skilled security professionals. It takes care of routine surveillance and dispatch tasks, allowing human operators to concentrate on important and complex situations that need human judgment. By eliminating repetitive tasks, security professionals can focus on high-priority incidents and even work to prevent threats before they occur.
Security 101 and HiveWatch: A Powerful Alliance
GSOCs are the frontline of organizational protection, but challenges like high turnover, escalating costs, and overwhelming data can undermine their effectiveness. By combining HiveWatch’s advanced AI-driven technology with Security 101’s expertise in implementation, organizations gain the tools and support needed to streamline operations, address critical threats, and operate with greater efficiency.
Together, Security 101 and HiveWatch empower GSOCs to protect what matters most while staying ahead of evolving security challenges.