Embedded Service Technician - Des Moines, IA
National Accounts
Security 101 – National Accounts is now recruiting for a Commercial Security Service Technician in Des Moines, IA who has Lenel On-Guard experience servicing & programming commercial security devices primarily IP network systems and overall security systems for modifications or maintaining existing security systems.
This is a Data Center embedded role in Des Moines, IA. Relocation Assistance is Available.
Salary:
Hourly wage varies up to $65.00, non-exempt, commensurate with skills, product knowledge and experience.
Benefits:
Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.
Skills/Abilities:
- Must have a minimum of 5 years’ experience servicing, troubleshooting networked access control, IP-based video systems and intrusion alarm systems, including working on the customer’s network.
- Alternative experience such as a multi-site Network Support Specialist or similar.
- Ability to support customer systems via remote diagnostics with professionalism.
- Knowledge and practical experience with the internet and networking is essential.
- Must be able to work independently and resolve problems to our customer’s satisfaction.
- Must possess a valid driving license and clean MVR.
Responsibilities:
Servicing, troubleshooting, and testing enterprise security systems with minimal supervision. Lenel On-Guard system knowledge of access control, IP video surveillance, intrusion, and visitor management, preferred.
- Troubleshooting networked IP video systems.
- Troubleshooting networked access control.
- Servicing commercial intrusion alarm systems and other IoT connected systems.
- Providing World Class customer service when dealing with customers.
Education:
- High School (or GED) minimum requirement
- Electronics training from a Technical School or Military training in electronics or communications (preferred)