Service
October 3, 2024
Service Coordinator
National Accounts
Security 101 – National Accounts is now recruiting a Service Coordinator to work in conjunction with our Service Manager in tracking contracts, active dispatching, scheduling, billing, parts repair etc. This is an in-office position, 5801 Benjamin Center Drive, Tampa, FL 33634
Salary:
Hourly wage varies from $23.00 to $28.00, non-exempt, commensurate with skills, product knowledge and experience.
Benefits:
Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, paid holidays, PTO and more.
Skills/Abilities:
- Must have a strong sense of urgency in problem-solving and identifying potential issues quickly to maintain a positive reputation in our fast-paced industry.
- Must have prior experience in dispatching service and the ability to effectively communicate to customers and technicians’ requirements for scheduling service-related issues.
- Clear, articulate verbal and written email communication skills are a must.
- Must be dependable with a high attention to follow up.
- Timely, accurate and efficient handling of all work orders from start to finish.
- Professional, business-like manner with Customers, Service Branches and Team Members.
- Strong customer relations.
- Results driven and always looking for ways to improve.
- Proficient in Microsoft Outlook.
Responsibilities:
- Ensuring all Service appointment details including labor, parts and issues are properly logged into the Security 101 Software application.
- Maintains Customer Service Contract information database up to date within the Security 101 Software Application.
- Responsible for working with Vendors and Service Branches in the tracking of material orders, repairs and returns.
- Responsible for assigning/coordinating scheduled appointments with Service Branches.
- Assist Service Manager in the Operations-to-Service Turnover process.
- Works with the Service Manager on special projects and other duties as assigned.
Education:
- High School (or GED) minimum requirement
- 2-year associate degree
Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment.