Service
October 23, 2023
Service Technician
Hampton Roads Norfolk
Our mission is to fundamentally change the way security is viewed in Hampton Roads. We do that by focusing on providing high-end, software-centric, integrated security platforms- with a focus on training and end-user satisfaction. Our goal is to secure Hampton Roads to the best of our ability; enabling our local business partners to be their best without the worry of how to handle security slowing them down.
Salary:
Hourly wage varies from $18.00 to $29.00, non-exempt, commensurate with skills, product knowledge and experience.
Benefits:
Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.
Skills/Abilities:
- Valid driver’s license
- Clean background check
- Able to obtain and maintain a DCJS registration
- Able to obtain and maintain a DBIDs credential
- Alignment with our core values: Superior Customer Service, Integrity, Accountability, Team First Mentality, Having Each Other’s Backs.
- Role “Best Fit” traits
- Able to think outside the box
- Tinkerer
- Technology expert
- Exceptional communicator
- Able to explain complex issues/concepts in simple terminology for end-users
- Time management expert
- Interested in personal learning and growth
- Interested in technology/security
Responsibilities:
- Work with various pieces of technology, especially networking, computing (server/workstation), wireless (P2P, P2MP, WiFi), and security hardware
- Troubleshoot existing hardware in the field. Including multiple manufacturers such as Genetec, SoftwareHouse, Identiv, Bosch, Hanwha, Avigilon, Axis, and many others.
- Work with the project managers to conduct QC of new installs
- Conduct system audits and preventive maintenance inspections
- Work with system upgrades and firmware updates to ensure system optimization
- Work with system hardening guides to ensure cyber-secure deployments and corrections
Education:
- High School (or GED) minimum requirement
- Electronics training from a Technical School or Military training in electronics or communications (preferred)
Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment. #LI-DNI